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Delivery Instructions

*Damage Claims must be submitted within 24 hours of delivery. Failure to submit the form, complete any of the required steps, or provide all necessary information within 24 hours of the delivery will result in any damage claims being denied.


*Damage must be noted next to each item on the Bill of Lading (delivery paperwork) Failure to do so will result in any damage claims being denied.

*DO NOT refuse the shipment. If a shipment is refused by the customer, the delivery company will take the items and any damage claims will be denied. Customers will also be charged additional shipping fees to return the item back to the original delivery address. 

*Pictures must be clear. We need to clearly read all documents and see the damage. Blurry images will not be accepted resulting in damage claims being denied. 

Delivery Instructions

  1. Inspect all packaging & photograph damage before opening

*Take photos of any external dents, holes, scrapes, tears, etc.

  2. Unpackage & Inspect

  3. If there is damage follow the Damage Claim Instructions below...

Damage Claim Instructions

  1. DO NOT refuse the delivery, keep the item 

  2. Write “Damaged” next to any items that were damaged on the Bill of Lading (delivery paperwork)

  3. Take pictures of the…

  • Signed BOL with documented damage

  • Damaged Packaging (external dents, holes, scrapes, tears, etc. that were present before item was unpackaged)

  • Shipping Labels (photograph all labels on the packaging)

  • Damaged Item (2 picture minimum; entire product & close up of damage)

  4. Fill out the Damage Claim Form below and submit to within 24 hours of delivery 

Damage Claim Form

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